• Credits are a prepaid unit of account (1 credit = ₩29). Purchased credit balances are non-transferable.
• Unused credits are refundable within 7 days of purchase, provided no portion of that purchase has been consumed (KR: 전자상거래법 청약철회).
• Once any credit from a purchase has been spent, that purchase is treated as a used digital good and is non-refundable except as required by law.
2. Fault-based billing (scraper APIs)
• You are charged only when a request succeeds, or fails due to inputs you control (e.g. an institution confirming the data does not exist).
• Failures caused by apitree (system errors), the source site (page/format change, downtime), or a third-party authentication provider are NOT charged — no refund request is needed.
• If you were charged for a system/site-fault failure, contact support for an automatic credit reversal.
3. Subscriptions
• Cancelling a subscription stops the next renewal charge. It is not a refund of the current period.
• Credits already granted for the current period remain usable until they are spent or expire per the plan terms.
4. Requesting a refund
Email [email protected] with your organization ID and the transaction ID. We respond within 3 business days.