• Target monthly uptime for the apitree API and MCP endpoints is 99.9%, excluding scheduled maintenance announced in advance.
• Live status is published at /status and the health endpoint at /api/health.
• Scheduled maintenance windows are communicated at least 48 hours ahead where practical.
2. Data-source dependent APIs
• Scraper-backed APIs depend on the availability of the underlying government or financial source. These are provided on a best-effort basis.
• When a source is unreachable or has changed, the request fails safely and is NOT charged (fault-based billing). This no-charge guarantee is the substantive protection for source-side outages.
• We do not warrant continuous availability of any third-party source.
3. Support & credits
• Support: [email protected]. Target first response within 1 business day; priority handling for production-down reports.
• If platform uptime falls below the monthly target due to apitree-side incidents, affected organizations may request service credits, evaluated case by case.
• Service credits are applied as apitree credits, not cash refunds.
4. Changes
We may update this SLA; material changes are announced via the dashboard and email. Questions: [email protected].